SoulfulSync is committed to protecting your privacy and handling personal data responsibly, securely, and transparently. This Privacy Policy describes how personal data is collected, processed, and safeguarded when you use the Platform.

Privacy is a core value of SoulfulSync, and we design our systems to limit access, reduce exposure, and prevent unauthorized use of data.

This Policy applies to all SoulfulSync services, including websites, community platforms, mobile applications, and AI-powered features such as MentorSync.

It applies whether you are a registered user, verified user, or a visitor accessing public content.

SoulfulSync is a registered name in Canada and acts as the sole data controller for all personal data processed through the Platform.

All services are provided digitally. SoulfulSync does not operate physical offices open to the public.

Account & Identity Data

• Name and surname
• Username
• Email address
• Date of birth
• Country of residence
• Profile photo, biography, and preferences
• Phone number (optional)

Verification Data

For access to restricted (18+) areas, SoulfulSync may request government-issued identification strictly for age verification purposes.

Users may voluntarily upload content such as text, images, videos, stories, posts, comments, and private messages.

Visibility of content depends on user settings and platform functionality.

• IP address
• Device and operating system
• Browser type
• Usage logs and timestamps

SoulfulSync uses essential, analytics, and marketing cookies to operate, analyze performance, and improve user experience.

We use tools such as Google Analytics, Meta Pixel, and TikTok Pixel to understand platform usage and performance.

Payments are processed by third-party providers (Stripe, PayPal, Apple, Google). SoulfulSync does not store or process payment card data.

MentorSync is an AI-powered personal mentor. To function, it may access account data, interactions, and content.

• AI processing relies on OpenAI technology
• AI output may be inaccurate or incomplete
• AI is provided as a free informational tool

SoulfulSync does not sell personal data. Data is shared only with essential service providers and when legally required.

• Accounts: retained indefinitely
• Deleted content: 30 days
• Logs: up to 5 years

• Access personal data
• Correct inaccurate data
• Request deletion
• Export personal data

Certain content requires verified 18+ accounts. ID verification may be required.

Access to sensitive data is strictly limited to the IT team and protected through technical and organizational security measures.

Updates to this Policy will be communicated via email and platform notices.